Argus relies on a small number of trusted third party service providers (subprocessors) to deliver the Service. Each subprocessor is bound by a written agreement that limits how they may process Customer Content and requires appropriate security measures.
We do not sell Customer Content to any third party. We do not allow any subprocessor to use Customer Content to train their own models.
Current subprocessors
The following list is current as of the date at the top of this page.
Provider
Purpose
Location
Data processed
Amazon Web Services
Cloud hosting, database, object storage, and infrastructure on which Argus runs.
United States
All Customer Content, account information, transcripts, evaluations.
AssemblyAI
Automatic speech recognition. Converts audio recordings into transcripts for evaluation.
United States
Audio recordings and generated transcripts.
Anthropic
Large language model evaluation. Scores transcripts against your rubric.
United States
Transcripts and rubric definitions. Anthropic contractually does not use Customer Content to train models.
Recall.ai
Live call bot that joins Zoom, Google Meet, and Microsoft Teams meetings to capture audio for evaluation.
United States
Meeting audio, meeting metadata, participant names captured by the platform.
Amazon Simple Email Service
Transactional email delivery for password resets, evaluation notifications, and account communications.
United States
Email addresses and message content.
Wompi
Payment processing for customers in El Salvador.
El Salvador
Billing contact, payment status, and transaction records. Card numbers are tokenized by the payment provider.
Notice of change
We may add or replace subprocessors as the Service evolves. When we do, we will update this page and, where the change affects how we process Customer Content, we will give account administrators at least thirty days notice by email before the change takes effect.
Customer objection
If you have a reasonable objection to a new subprocessor on data protection grounds, please write to privacy@zoniteai.com within the notice period and we will work with you on alternatives.
Questions
For any question about how subprocessors handle your data, contact privacy@zoniteai.com.