We do the listening. Your team does the coaching
Argus ingests every conversation your team has, scores it against your rubric, surfaces the calls that need a human eye, and gets out of the way for the rest.
Request a demo →From audio to evidence in one pass
Listen
Argus joins live calls or processes uploads. Audio is transcribed, speakers are identified, and the voice you're evaluating is isolated.
Score
Your rubric runs against the transcript. Every score has a citation: a timestamp, a quote, and a confidence number.
Review
Reviewers see only what's worth their time. The person being scored can dispute it through a structured workflow. Auto-approve handles the obvious cases.
Upload a recording or have Argus join your Zoom, Meet, or Teams meeting as a silent participant.
Audio is transcribed, speakers separated, the rubric you configured runs against the transcript, and a structured report comes back with timestamped findings.
Calls that pass cleanly are approved automatically. Anything ambiguous, low scoring, or flagged for compliance lands in a reviewer's queue with the exact moments to look at.
One call, scored against every criterion that matters to you
Every score traces back to a transcript timestamp. Reviewers click a finding, jump to the second of audio it came from, and either agree, dispute, or escalate. No black box. No 'the AI said so.'
Reviewers see only the calls a human actually needs to look at
Calls Argus is confident about are approved in the background. The queue holds the ones that are low scoring, ambiguous, or flagged for a compliance miss. Each row tells the reviewer why it landed there before they even click in.
The coaching plan, written by the data
Once Argus has scored every call, the patterns become loud. Which rubric criteria your team consistently weakens. Which agents are trending up. Which calls dragged the pass rate down this week. Export the table for your next coaching session.
The standard your team already uses, made enforceable
Argus does not ship one generic rubric and tell you to live with it. Bring the categories, weights, and checklist items your QA team already runs. Argus scores against that, every time, on every call.
Joins the call. Scores the call. Alerts you mid call
Argus joins your Zoom, Google Meet, and Microsoft Teams meetings as a silent participant. The transcript streams live, the rubric runs as the conversation unfolds, and when something crosses a line (the rep talks more than 75%, the disclosure was skipped, the prospect asked the same question twice), the team lead is notified before the call ends.
Built on Recall.ai for platform support that covers Zoom, Google Meet, and Microsoft Teams. No browser extension to install on your team's machines.
So based on what you've shared, our standard package should cover most of the volume you're seeing.
07:48Right but the seasonality is what concerns me, we…
08:02Let me walk you through the elastic pricing tier we have for that exact case.
08:14